Last updated: 21/04/26

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site menopauseunzipped.com.

By providing us with your data, you warrant to us that you are over 13 years of age.

Menopause Unzipped is the data controller, and we are responsible for your personal data (referred to as "we", "us" or "our" in this privacy notice).

Contact Details

Full name of legal entity: Menopause Unzipped CIC

Email address: [email protected]

Registered address: 1 Crakegarth, Dalston, Carlisle, United Kingdom, CA5 7RB

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]

WHAT DATA WE COLLECT, FOR WHAT PURPOSE AND ON WHAT GROUNDS

Personal data means any information capable of identifying an individual. It does not include anonymised data.

At Menopause Unzipped, we may collect personal data through the following:

Contact / Enquiry Form

Newsletter Sign-Up Form

Checkout / Purchase Form

Course or Programme Enrolment Form

Feedback or Survey Forms

The information you provide through each of these is handled securely. Below, we outline what we collect and why.

Contact / Enquiry Form

First Name and Last Name – to personalise our communications with you

Email address – to respond to your enquiry; we do not share your email with third parties without your explicit consent

Your message – to understand and respond to your enquiry

Newsletter Sign-Up Form

First Name – to personalise our email communications

Email address – to send you our newsletter and relevant updates; you may unsubscribe at any time

Checkout / Purchase Form

First Name and Last Name – to process your order and personalise your experience

Email address – to send order confirmations, receipts, and course access details

Billing address – required for payment processing

Payment details – processed securely by our payment provider; we do not store card details

Course, Programme or Coaching Enrolment Form

First Name and Last Name – to confirm your place on a programme

Email address – to communicate course details, materials, and updates

Why you want to join – to help us understand your needs and tailor your experience where possible; this information is not shared publicly without your consent

How you heard about us – to understand which of our marketing activities are effective

Feedback and Survey Forms

First Name and Last Name – to identify respondents where follow-up may be needed

Email address – for follow-up if required

Course feedback – used to improve our programmes

Social impact / wellbeing questions – used in aggregate, anonymous reporting only

In addition, we may process the following categories of personal data:

Communication Data – any communications sent to us via our contact form, email, text, or social media. We process this to reply to you, keep records, and establish or defend legal claims. Our lawful ground is legitimate interests.

Customer Data – data relating to purchases, including your name, billing and delivery address, email, phone number, and payment details. We process this to fulfil orders and maintain transaction records. Our lawful ground is the performance of a contract.

User Data – data about how you use our website and any content you post. We process this to operate and secure our site and provide relevant content. Our lawful ground is legitimate interests.

Technical Data – your IP address, browser details, pages visited, time on site, and navigation paths, sourced from our analytics system. We process this to improve our website and understand how it is used. Our lawful ground is legitimate interests.

Marketing Data – your preferences for receiving marketing from us. We process this to deliver relevant content and measure the effectiveness of our marketing. Our lawful ground is legitimate interests or consent.

A note on sensitive data

We recognise that menopause is a health-related topic and that visitors to our site may share information of a sensitive nature. We do not ask for or store sensitive personal data (including health data, race or ethnicity, religious beliefs, sexual orientation, or political opinions) unless you voluntarily share it in a message or survey, and we have made clear how it will be used.

Where we receive sensitive information voluntarily, we treat it with the highest level of care and do not share it with third parties without your explicit consent.

We will only use your personal data for the purpose it was collected or a reasonably compatible purpose. If we need to use your data for an unrelated new purpose, we will inform you and explain the legal basis for doing so.

We do not carry out automated decision-making or automated profiling.

HOW WE COLLECT YOUR PERSONAL DATA

We collect data directly from you when you complete forms on our site or contact us by email or social media. We may also collect certain data automatically using cookies and similar technologies. Please see our Cookie Policy for more details.

We may receive data from third-party analytics providers (such as Google, based outside the UK/EU), advertising networks (such as Meta), and payment and delivery service providers.

We may also receive data from publicly available sources such as Companies House.

MARKETING COMMUNICATIONS

Our lawful ground for sending you marketing communications is either your consent or our legitimate interests (to grow our business and keep our community informed).

Under the Privacy and Electronic Communications Regulations, we may contact you if you have purchased from us or requested information about our services, and you have not opted out of marketing. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected].

We will not share your personal data with any third party for their own marketing purposes without your express consent.

DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with:

Service providers who support our IT and business operations (such as email marketing platforms, payment processors, website hosts, and course delivery platforms)

Professional advisers including lawyers, accountants, and insurers

Government bodies where we are required to report

Third parties in the event of a business sale, transfer, or merger

We require all third parties to respect the security of your personal data and to process it only for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

Some of our third-party service providers are based outside the UK or EEA. Where we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

Transfers to countries approved by the UK Information Commissioner's Office as providing an adequate level of data protection

Use of providers covered by UK-US data bridge arrangements or equivalent frameworks

Specific contractual protections approved by the relevant regulatory authority

If none of the above safeguards is available, we will seek your explicit consent before making the transfer.

DATA SECURITY

We have appropriate security measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. Access to your personal data is limited to those with a business need to know, and they are required to keep it confidential.

We have procedures in place to deal with any suspected data breach and will notify you and any applicable regulator where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

For tax purposes, the law requires us to keep basic information about customers (including contact, identity, financial, and transaction data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice.

YOUR LEGAL RIGHTS

Under UK data protection law, you have the right to:

Request access to your personal data (a Subject Access Request)

Request correction of inaccurate or incomplete data

Request erasure of your personal data in certain circumstances

Object to processing of your personal data

Request restriction of processing

Request transfer of your personal data to another party (data portability)

Withdraw consent at any time where processing is based on consent

For more information on these rights, visit: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

To exercise any of these rights, please email us at [email protected]. We will respond within one month of receiving your request. We may need to verify your identity before processing your request.

Subject Access Requests are provided free of charge. We may charge a reasonable fee or refuse a request that is manifestly unfounded or excessive.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk. We would appreciate the opportunity to address your concerns first, so please contact us in the first instance.

THIRD-PARTY LINKS

Our website may include links to third-party websites, plug-ins, and applications. Clicking those links may allow third parties to collect or share data about you. We do not control those websites and are not responsible for their privacy practices. We encourage you to read the privacy notice of every website you visit.

COOKIES

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

CHANGES TO THIS PRIVACY NOTICE

We may update this privacy notice from time to time. The most current version will always be available on our website, and where changes are significant, we will bring them to your attention by email or a prominent notice on our site.